At MoovNext, we place trust and durability at the heart of our commitment. All our products benefit from an extended warranty that goes well beyond the European legal standard. This protection covers manufacturing defects and flaws to ensure you can travel with peace of mind.
In the event of a proven defect, we will repair or replace your item, with all logistics costs fully covered in your area of purchase. This warranty reflects our promise: to offer you reliable, innovative travel equipment designed to last.
1. Duration and scope
Protection for your equipment begins on the date you receive your order. The warranty period varies depending on the technical complexity of the product:
- 3-year warranty: Hard-shell suitcases, carry-on luggage, backpacks, soft travel bags, and storage accessories (luggage organizers, toiletry bags).
- 2-year warranty: Small leather goods and built-in external batteries (power banks).
This warranty exclusively covers manufacturing defects and hidden flaws that appear during normal use of the product.
1a. Applicable legal warranties
Regardless of our extended commercial warranty, and in accordance with European regulations, you benefit from the following legal warranties:
- Legal warranty of conformity (2 years) — European Directive 2019/771: covers any lack of conformity existing at the time of delivery, for 2 years from receipt.
- Warranty against hidden flaws — applicable to French customers in accordance with the Civil Code: covers hidden flaws that make the product unfit for its intended use.
Our 3-year commercial warranty goes beyond these legal obligations and provides a more advantageous alternative, without legally replacing them.
2. What is covered by MoovNext
Our warranty applies to technical malfunctions that prevent the optimal use of your equipment:
- Luggage & Suitcases: Broken or jammed wheels, zipper failure, jammed telescopic handles, torn carrying handles, defective internal compression straps, and abnormal shell cracks (polycarbonate or aluminum).
- Bags & Accessories: Defective stitching, broken fasteners, broken adjustment buckles, and fabric structure issues.
- Electronics: Charging defects, connectivity issues, or internal malfunctions of power banks supplied by MoovNext.
3. What is not included (exclusions)
To ensure fair service, the warranty does not cover:
- Damage caused by a third party: Impacts, tears, broken wheels or handles, crushing, punctures, or any damage occurring during air transport or external handling (airlines, baggage services, transit).
💡 MoovNext Expert Tip: If damage is found on your luggage upon arrival at your destination, immediately file a P.I.R (Property Irregularity Report) at the airline's baggage counter before leaving the airport. This document is essential to hold the air carrier liable, as they are solely responsible for the goods entrusted to them during the flight.
- Normal cosmetic wear and tear: Scratches, scuffs, superficial signs of use, or natural patina or discoloration of materials that do not affect the product's functionality.
- Misuse or improper use: Excessive overloading, drops, intentional or accidental impacts, exposure to corrosive products or solvents, unauthorized modifications or repairs, and use contrary to the manufacturer's recommendations.
- Loss, theft, and missing parts: Lost accessories (locks, removable straps), unattached spare parts, and theft of the product after delivery confirmation.
- Off-network purchases: Second-hand, refurbished, or items purchased on unauthorized platforms without proof of direct purchase from MoovNext.com.
Important note: The MoovNext Warranty covers manufacturing defects. For transport incidents (loss or damage during initial delivery), please refer to our Peace of Mind Guarantee in the Shipping Policy.
4. Claims procedure
Any defect must be reported within 30 days of discovery. Please do not return the product before receiving approval from our team.
- Reporting: Contact our support team at support@moovnext.com with your order number and a description of the observed defect.
- Diagnosis: Our experts will ask you for clear photos or videos precisely illustrating the defect.
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Resolution: Depending on the nature of the problem, we will offer you:
- Replacement with a new or equivalent product (subject to stock availability).
- Issuance of a store credit equal to the product's value.
- Return: If a physical return is necessary, we will provide you with the appropriate address for your area. The defective product must be returned to us before the replacement is shipped.
5. Logistics and legal information
- Proof of purchase: Your order number is the only key that allows you to activate your warranty. Please keep your confirmation emails safe.
- Shipping costs: MoovNext covers the logistics costs associated with the return and reshipment in the event of a confirmed defect, for the original area of purchase. If you reside outside this area (international move), customs and international shipping costs remain the responsibility of the customer.
- Processing time: Each case is processed within 7 to 14 business days after receipt of all information or the returned product. Cases processed using only photos/videos may be resolved more quickly.
- Warranty vs. Insurance: The warranty covers the product itself against manufacturing defects. It does not replace travel insurance or protection against damage sustained during initial transport (which must be reported within 48 hours via the Peace of Mind Guarantee).
- Voluntary return: For any return due to a change of mind (new and non-defective product), please refer to our 60-day Satisfaction or Money-Back Guarantee.
Our commitment
The MoovNext warranty reflects our absolute confidence in the materials and technologies we select. Each model is tested under real conditions to withstand the rigors of modern travel.
Have a question? Our team of experts is entirely at your disposal. Guaranteed response within 24 hours, 7 days a week, via support@moovnext.com or our contact form.
Version in effect on: June 1, 2026
