General Terms and Conditions of Sale

ARTICLE 1 — OBJECT AND SCOPE

1.1 Object These General Terms and Conditions of Sale (hereinafter “T&Cs”) define the mutual rights and obligations between MoovNext.com (hereinafter “MoovNext”), operated by Magbel Ecommerce SL, and any individual (hereinafter “the Customer”) making a purchase on the MoovNext.com website. They constitute the sole contractual framework applicable to any transaction made through the online store.

1.2 Scope The T&Cs apply to all product sales offered by MoovNext, intended for individual customers residing in the European Union or in the international areas covered by our service. They supersede any other document, except by written agreement signed by MoovNext.

1.3 Acceptance of the T&Cs The validation of an order implies the Customer’s full and unconditional acceptance of these T&Cs, without restriction or reservation. This acceptance includes the associated policies, which form an integral part of the sales contract:

1.4 Availability and archiving The T&Cs are permanently available on MoovNext.com. The Customer may download, print, or archive them at any time. MoovNext reserves the right to amend them; the version applicable is the one in force on the date of the order.

ARTICLE 2 — PRODUCTS AND INFORMATION

MoovNext offers premium travel equipment: carry-on and checked suitcases, backpacks, compression bags, storage accessories, and connected electronic accessories.

2.1 Product features Each product page includes a detailed description including exact dimensions, materials used, airline compatibility, and built-in features.

2.2 Visuals and representations Photographs and visuals are provided for illustrative purposes. Minor variations in shades or finishes may exist without affecting the product’s essential features and do not constitute a lack of conformity.

2.3 Quality selection MoovNext relies on feedback from its community of travelers to continuously improve the selection and quality of its products.

2.4 Product availability Products are available subject to stock. In the event of an out-of-stock situation identified after validation:

Immediate notification within 48 business hours.
Choice left to the Customer: delayed delivery, an equivalent or superior product, or a full refund processed within 7 to 10 business days (and in any event within 14 days, in accordance with European legislation).

2.5 Legal conformity All products comply with the European directive on the sale of goods and benefit from the legal guarantee of conformity and the guarantee against hidden defects.

2.6 Technical specifications and tolerances

Dimensions: expressed in centimeters. Deviations of ±1 to 2 cm may occur depending on manufacturing methods, without affecting use or conformity.
Colors: minor variations may exist depending on lighting and screen calibration. These variations do not constitute a lack of conformity, except in the case of a substantial difference affecting use.

ARTICLE 3 — PRICES, TAXES AND PAYMENT

3.1 Price display Prices are displayed inclusive of all taxes (TTC) for customers in the European Union. Import duties may be added for deliveries outside the EU. MoovNext uses Shopify Payments, which allows prices to be displayed and paid in the Customer’s local currency. The final amount is presented before order validation.

3.2 Price transparency

No hidden fees: the final price corresponds to the product + delivery.
Promotions and discount codes are clearly indicated and applied at the time of payment.
Free delivery on purchases of €30 or more in all our covered areas.

3.3 International taxes and duties MoovNext products are shipped from our international logistics centers. Import duties or local taxes may be required upon the package’s entry into the Customer’s territory. MoovNext cannot be held responsible for customs decisions. The payment of these taxes is the Customer’s responsibility.

3.4 Payment terms Payment is due immediately upon ordering. Accepted payment methods:

Bank cards (Visa, Mastercard, American Express) via Shopify Payments.
Klarna: installment or deferred payment, subject to Klarna’s terms and the Customer’s location.

3.5 Transaction security All transactions are secured by SSL protocols integrated into Shopify Payments. MoovNext does not store any banking data—it is processed exclusively by approved service providers.

3.6 Fraud prevention MoovNext reserves the right to cancel any suspicious or fraudulent order. Additional verification may be requested from the Customer in case of doubt.

ARTICLE 4 — ORDER AND VALIDATION

4.1 Process The order is validated only after confirmation of full payment and verification of the information provided.

4.2 Confirmation The Customer receives a confirmation email containing the order number, product summary, total price, and estimated delivery times. A second email with the tracking number is sent upon shipment.

4.3 Order refusal MoovNext reserves the right to refuse or cancel any order in the event of unavailability, payment anomaly, suspicion of fraud, or non-compliance with the T&Cs. The Customer will be informed without delay.

4.4 Split shipment In the event of shipment from multiple warehouses, a split delivery may be carried out at no additional cost.

4.5 Accuracy of information The Customer is responsible for the accuracy of the information provided. MoovNext cannot be held responsible for a delay or inability to deliver due to a Customer error.

4.6 Archiving and proof The computerized records kept by MoovNext and its service providers constitute proof of communications, orders, and payments. They are archived in accordance with legal provisions.

ARTICLE 5 — SHIPPING & DELIVERY

5.1 Covered areas MoovNext delivers within the European Union. The available countries are indicated during the ordering process.

5.2 Estimated delivery times Delivery times vary depending on the nature of the product and the region. An estimate is displayed on each product page and finalized at the time of payment.

Travel bags, small accessories and items: 5 to 8 business days.
Suitcases and bulky luggage ("Stock in Europe"): 8 to 10 business days.
Suitcases and bulky luggage (international stock): 15 to 25 business days.
Free products (promotional offers): Shipped separately within 5 to 8 business days.

Exceptional factors (weather, customs inspections, strikes, or carrier incidents) may occasionally affect these delivery times.

5.3 Delivery fees:

Free delivery on purchases of €30 or more : in all our covered areas.
Orders under €30: €5.90 (flat rate, all areas).

5.4 Order tracking Each shipment is accompanied by a unique tracking number sent by email as soon as the package is collected by the partner carrier.

5.5 Transfer of risk & Guarantee The risks associated with transport are fully covered by the Serenity Guarantee offered by MoovNext on every order. The Customer is required to check the condition of the package upon receipt and to report any anomaly to customer service within 48 hours, accompanied by supporting photos.

5.6 Force majeure Delays directly related to force majeure events (sector-wide strikes, global logistics crises, terminal customs blockages, or natural disasters) cannot give rise to compensation. MoovNext undertakes to inform the Customer as soon as possible and to implement an alternative delivery solution.

ARTICLE 6 — SERENITY GUARANTEE

6.1 Nature The Serenity Guarantee is a service offered by MoovNext on every order, covering two situations: total loss of the package and material damage rendering the product unusable.

6.2 Coverage

Loss: A package is declared eligible for an investigation after no tracking update for 20 calendar days (bags and accessories) or 30 business days / approximately 40 calendar days (suitcases and luggage).
Damage: Product arrived damaged or unusable, upon presentation of photos of the packaging and the item.

6.3 Procedure The Customer has 5 calendar days after the theoretical or actual delivery date to report the incident to support@moovnext.com with the order number and the required supporting documents.

6.4 Resolution In the event of a validated claim, MoovNext undertakes, at the Customer’s choice, to:

Reship the products (subject to stock).
Issue a store credit for the full value of the order.

ARTICLE 7 — RIGHT OF WITHDRAWAL & SATISFACTION OR REFUND GUARANTEE

7.1 Legal right and commercial extension

In accordance with Article L221-18 of the French Consumer Code and equivalent European directives, the Customer has a legal period of 14 days to withdraw. MoovNext extends this period to 60 calendar days from receipt.

7.2 Conditions

The product must be returned in a condition allowing it to be resold: new, unused, complete, with original packaging, labels, and accessories. Hygiene items (pillows, sleep masks) whose seal has been opened are excluded.

7.3 Return fees

Voluntary return (withdrawal) : exclusively at the Customer’s expense and non-refundable.
Defective product or MoovNext error: fully covered by MoovNext.

7.4 Procedure

Submit a request by email to support@moovnext.com indicating the order number, the reason for the return, and supporting photos of the item and its packaging.
Wait for confirmation from support and communication of the instructions as well as the return address appropriate for your area.

7.5 Return of items

Standard option: The Customer ships the item by their own means in a tracked package (providing the tracking number is mandatory to confirm receipt and trigger processing).
Prepaid label option (MoovNext Ease): To simplify your process, MoovNext may provide you with a prepaid return label. As it is a voluntary return, the flat cost of this label will simply be deducted from the final amount of your refund.

7.6 Refunds

After quality control of the returned item (within 48 business hours):

The full refund of the amount paid is issued to the original payment method within 7 to 10 business days (including standard initial delivery fees if applicable).
At the Customer’s express request, an exchange or store credit (valid for 12 months) may be issued as an alternative.

7.7 Exclusions and limitations of the right of return

The refund may be refused or partially deducted in the following cases:

Request made beyond the 60-day period following receipt.
Product returned damaged, used, incomplete, or without its sealed original packaging.
Hygiene items whose protective seal has been broken after delivery.
Refused or unclaimed package: the refund will be issued with a deduction of the round-trip logistics and transport fees borne by the merchant.

7.8 Cancellations and modifications

Cancellation: possible within 1 hour following the order confirmation by email to support@moovnext.com. After this period, the order is transmitted to the automated logistics chain and can no longer be interrupted; the standard return procedure will apply upon receipt.
Address change: no change can be guaranteed after validation. Contact us within the hour following your order for any modification attempt.
Pre-order: cancellation and full refund possible as long as the shipment has not been initiated.

7.9 Non-conformity and transport damage

Upon receipt, in the event of a visibly damaged package, the Customer is invited to issue precise reservations on the delivery slip, accept the package, and contact support within 48 hours with supporting photos.
The unilateral refusal of the package to the delivery driver without prior agreement from support does not constitute a notification of non-conformity and may result in the deduction of the actual return fees.
In the event of non-conformity or damage confirmed after support verification, MoovNext covers the full return and reshipment fees.
Manufacturing defects are covered by the MoovNext Extended 3-Year Warranty (repair or replacement).

ARTICLE 8 — MOOVNEXT CONTRACTUAL GUARANTEES

8.1 Extended warranty In addition to the legal guarantees, MoovNext offers:

3 years: hard suitcases, backpacks, travel accessories.
2 years: small leather goods and electronic components (powerbanks).

8.2 Applicable legal guarantees Regardless of the commercial warranty, the Customer benefits from the 2-year legal guarantee of conformity (Directive 2019/771) and the guarantee against hidden defects.

8.3 Exclusions The warranty does not cover:

Damage caused by a third party (air transport, external handling).
Normal cosmetic wear and tear (scratches, discoloration, signs of use).
Misuse, overloading, dropping, unauthorized modification.
Loss, theft, or missing parts after delivery.
Purchases outside MoovNext.com (second-hand, unauthorized platforms).

💡 MoovNext Expert Tip: If damage is found upon arrival of your flight, immediately file a P.I.R (Property Irregularity Report) at the airline's baggage counter before leaving the airport.

8.4 Procedure Any defect must be reported within 30 days of discovery to support@moovnext.com with the order number and photos or videos of the defect.

8.5 Timelines and solutions Claim processed within 7 to 14 business days. Solutions offered:

Replacement with a new or equivalent product (subject to stock).
Store credit for the value of the product.

8.6 Fees MoovNext covers logistics costs in the initial purchase area. In the event of an international move, customs duties remain the responsibility of the Customer.

ARTICLE 9 — UNBEATABLE PRICE GUARANTEE

9.1 Principle Within 10 days of receiving their order, if the Customer finds a strictly identical product at a lower price (product + shipping) on an online store established in the European Union, MoovNext applies the Unbeatable Price Guarantee for customers residing in the EU.

9.2 Benefits

Refund of 100% of the difference, up to 30% of the initial purchase price.
Bonus of +10% in store credit valid for 1 year on the entire store.

9.3 Exclusions

Marketplaces (Amazon, eBay, Cdiscount, Rakuten, Aliexpress, etc.).
Private sales, promo codes, flash offers, and temporary promotional prices.
Second-hand, refurbished, or non-new products.
Competitor product not available in stock at the time of review.
Guarantee valid once per order.

9.4 Procedure The Customer sends to support@moovnext.com within 10 days of receipt:

The URL of the competitor site.
A dated screenshot of the offer.
Their order number.

MoovNext validates eligibility within 24 to 48 business hours.

9.5 Application If compliant, MoovNext refunds the difference within 7 business days to the original payment method and issues the +10% store credit by email.

ARTICLE 10 — LIMITATION OF LIABILITY

10.1 Force majeure MoovNext cannot be held responsible in the event of force majeure: strikes, natural disasters, health crises, logistics blockages, or customs restrictions. MoovNext undertakes to inform the Customer as soon as possible and to offer a suitable solution (refund, delayed delivery, or equivalent product).

10.2 Liability cap MoovNext's total liability may not exceed the total amount paid by the Customer for the order concerned.

10.3 Exclusion of indirect damages No additional compensation (loss of opportunity, indirect damage, non-material damages) may be claimed beyond this cap.

ARTICLE 11 — INTELLECTUAL PROPERTY

11.1 Ownership All elements of the MoovNext.com site (texts, visuals, logos, videos, design, databases) are the exclusive property of Magbel Ecommerce SL, the publisher of MoovNext.com.

11.2 Protection These elements are protected by national and international laws relating to intellectual property and copyright.

11.3 Prohibitions Any reproduction, distribution, modification, or exploitation, even partial, without prior written authorization from MoovNext is strictly prohibited.

11.4 Sanctions Any violation exposes the offender to civil and criminal prosecution in accordance with applicable laws.

ARTICLE 12 — DATA PROTECTION

12.1 GDPR Compliance MoovNext collects and processes personal data in accordance with the GDPR and applicable laws.

12.2 Purposes Data is used for:

Order processing and management.
Logistics tracking and delivery.
Customer support and service-related communication.
Marketing and promotional communication, subject to the Customer's prior consent.

12.3 Customer Rights In accordance with the GDPR, each Customer has the following rights:

Access, rectification, and deletion of their data.
Data portability.
Objection and restriction of processing.
Complaint to the Agencia Española de Protección de Datos (AEPD) — www.aepd.es — or the supervisory authority of their country of residence.

The terms of exercise are detailed in the Privacy Policy available on MoovNext.com.

12.4 Security MoovNext implements appropriate technical and organizational measures to protect data against unauthorized access, loss, alteration, or fraudulent use.

12.5 Retention Data is retained only for the duration necessary for the defined purposes and in accordance with legal and tax obligations.

ARTICLE 13 — INDEMNIFICATION

13.1 Customer Commitment The Customer undertakes to indemnify MoovNext against any third-party claim resulting from a violation of the Terms and Conditions, infringement of intellectual property rights, or fraudulent use of MoovNext products or services.

13.2 Scope This indemnification covers legal costs, attorney fees, and any damages awarded.

13.3 Limitation The indemnification does not apply in the event of fault or negligence directly attributable to MoovNext.

ARTICLE 14 — SEPARABILITY

If any provision of the Terms and Conditions is deemed illegal or unenforceable, this decision does not affect the validity of the other provisions. The provision concerned will be replaced by a valid clause reflecting the parties' original intention.

ARTICLE 15 — TERMINATION

15.1 MoovNext reserves the right to suspend or terminate the Customer's access in the event of a violation of the Terms and Conditions, fraudulent use, or infringement of the rights of MoovNext or third parties.

15.2 Termination results in the immediate removal of access to the services, without affecting orders already confirmed and being processed.

15.3 Obligations incurred before termination (payment, indemnification, intellectual property) survive termination.

ARTICLE 16 — ENTIRE AGREEMENT

These Terms and Conditions, supplemented by MoovNext's specific policies, constitute the entire agreement between MoovNext and the Customer. They replace any prior agreement. Any modification can only be valid after written agreement signed by MoovNext.

ARTICLE 17 — APPLICABLE LAW & DISPUTES

17.1 Applicable law These Terms and Conditions are governed by Spanish law, subject to the mandatory provisions of European law and consumer protection laws applicable in the Customer's country of residence.

17.2 Amicable resolution In the event of a dispute, the parties undertake to primarily seek an amicable solution via support@moovnext.com.

17.3 Jurisdiction In the absence of an amicable agreement, and subject to mandatory legal provisions applicable to consumers in their country of residence, jurisdiction is granted to the courts of Alicante (Spain).

17.4 European mediation The Customer may use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. MoovNext undertakes to participate in any mediation procedure initiated via this platform.

ARTICLE 18 — LEGAL NOTICES

Trade name: MoovNext.com
Publisher: Magbel Ecommerce SL
Legal form: Sociedad Limitada (SL)
Registered office: Carrer de Rafael Altamira 33, 03560 Alicante, Spain
Registration number: B13949359
Intra-Community VAT number: ESB13949359
Contact: support@moovnext.com — Guaranteed response within 24h
Hosting: Shopify Inc., 151 O'Connor Street, Ottawa, Ontario K2P 2L8, Canada
Domain name management: Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Geneva, Switzerland
Data supervisory authority: Agencia Española de Protección de Datos (AEPD) — www.aepd.es